As a Company, Do you Listen? A Halloween story

I’ve been using social media for many, many years. I know I joined Twitter in 2007. It says so in my profile there and over the years I’ve advised several businesses on how to get results with social media. Unfortunately, up to this day, what I see is most businesses using social media as a broadcasting tool, pushing content, pushing what they think and pushing annoying selfies more often that anyone can digest.

It is a rule that if you want to mesmerize an audience or group of people, get their attention and loyalty, you need to become relevant to them. Well, that is very hard to achieve if you are the only one talking and never listening. It is also very hard when you don’t pay attention on what matters to others and how they tend to behave. You really just spend time, get no results and will end up  joining the “Social Media Doesn’t work” group.

Some companies do get it though. They listen, they act and make bold moves. All according to what is relevant to the people they serve.

A few days before Halloween my daughter told me this story about one of her friends.

This friend has 2 little daughters and was asking them what costumes they wanted for this year when one of them said:

“I’m going be a fairy panda bear!”
“Do you mean a furry panda bear?”
“No, mom. A fairy panda bear.”

Cute and funny. So her father gets this tweet out:

“Our 3 year old decided what she wants to be for Halloween. I hope Amazon has a wide selection of Fairy Panda Bear Costumes!

A few hours later this happened:

amazon's tweets

And a few days later:

amazon halloween costume




Now, any company could put this together right? But only if they were listening and really participating in social media. Not just wasting time saying how great they are. Amazon did way more than make one little girl happy. They got a whole family to become loyal customers, the kind of customer that would give them a big hug every time they click on the buy button and a whole legion of the father’s followers to see the company in a better light.

They got me to spend my time thinking and writing about them. They became relevant, way beyond 2 day shipping. They reached me on an emotional level.

Simple, inexpensive way to become relevant by listening and acting. This is something any company could do.

But Amazon does not stop there. They don’t follow the herd either and they take bold actions. Something all businesses should do. Stop the excuses and act without fear. But most of us, just want the mass to validate a move before we take a step.

This week Amazon announced its first Brick and Mortar store. Yes, the giant online retailer did not join the crowds saying “Retail is Dead“, it put its money on a traditional model. That is bold and wise. Why rely in only one outlet of revenue when you don’t have to? Do people shop in different ways? Does Amazon sell to different generations? With different behaviors? If so, why not adapt to their behavior?

What about you? What are you waiting for?

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